Privacy Policy

Australian Solar Association (ASA)

Effective Date: 01/01/2026

Last Updated: 04/04/2026

1. Overview

The Australian Solar Association (“ASA”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose and manage your personal information when you interact with our website, request a consultation, receive a system design, or engage us to facilitate a solar or battery project (the “Services”).

By using our Services, you consent to the handling of your personal information as described in this policy.

2. Who We Are and What We Do

ASA is a consumer-focused organisation that:

Designs solar and battery systems

Assesses property suitability using satellite and site data

Coordinates installations through vetted installers

Manages project communication and support

Acts as a payment intermediary between the customer and installer

Payment Model (Important)

Customers may pay ASA directly for their project

ASA holds and manages funds and releases payment to the installer upon completion or agreed milestones

Installers remain responsible for installation, compliance, and warranties

ASA remains involved for coordination, oversight, and issue resolution

3. What Information We Collect

We may collect the following types of personal information:

3.1 Personal Details

Name

Email address

Phone number

Property address

3.2 Property & Project Information

Roof type, layout, and condition

Photos, satellite imagery, and plans

Electrical infrastructure details

Installation requirements and constraints

3.3 Energy Data

Electricity bills

Usage patterns

Retailer and tariff information

3.4 Payment Information

Billing details

Transaction records

(Payment processing may be handled by secure third-party providers.)

3.5 Communications

Emails, calls, SMS

Notes relating to your enquiry or project

3.6 Technical Data

IP address

Device and browser information

Website usage data

4. How We Collect Information

We collect information when you:

Submit a form or request a consultation

Upload documents or photos

Communicate with us

Make a payment

Engage with our website

We may also collect information from:

Installers and contractors involved in your project

Publicly available sources (e.g. mapping tools)

Service providers assisting in delivery

5. How We Use Your Information

We use your information to:

Design and recommend solar and battery systems

Assess site suitability

Coordinate installers and project delivery

Manage payments and project administration

Communicate updates and provide support

Improve our services and systems

Comply with legal and regulatory obligations

We may also use de-identified data for analytics, performance tracking, and marketing.

6. Disclosure of Information

We may disclose your personal information to:

ASA-approved installers and contractors (only as required to complete your project)

Payment processors and service providers

IT, CRM, and hosting providers

Legal, accounting, and professional advisers

Government authorities where required by law

Key Principle

ASA does not sell your personal information as a standalone product to third-party solar companies or marketers.

Information is only shared where necessary to:

design

quote

install

complete

support your project

7. Reviews and Testimonials

If you provide a review or testimonial, we may publish:

First name

General location (e.g. suburb)

System details (e.g. size, type)

This is used to help other customers make informed decisions.

You can request anonymity at any time.

8. Cookies and Tracking

We use cookies and similar technologies to:

Improve website performance

Understand user behaviour

Support marketing and retargeting

You can disable cookies in your browser, though some features may not work correctly.

9. Marketing Communications

We may contact you regarding:

Your enquiry or project

Service updates

Relevant offers or information

You can opt out of marketing communications at any time.

Service-related communications may still be sent where necessary.

10. Data Security

We take reasonable steps to protect your personal information, including:

Secure systems and access controls

Restricted staff access

Use of trusted service providers

However, no system is completely secure, and we cannot guarantee absolute security.

11. Overseas Data Storage

Some of our systems and providers may store data outside Australia.

By using our Services, you consent to this.

We take reasonable steps to ensure your data is handled in accordance with Australian standards.

12. Access and Correction

You may request:

Access to your personal information

Correction of inaccurate or outdated information

Requests can be made using the contact details below.

13. Data Retention

We retain personal information only as long as necessary for:

Project delivery and support

Legal and compliance obligations

Business operations

We will take reasonable steps to destroy or de-identify data when no longer required.

14. Legal Disclosure

We may disclose your information if required to:

Comply with law, court orders, or authorities

Investigate fraud or misconduct

Protect rights, safety, or property

15. Business Transfers

If ASA undergoes a merger, sale, or restructuring, your information may be transferred as part of that transaction, subject to confidentiality obligations.

16. Children’s Privacy

Our Services are not intended for individuals under 18.

We do not knowingly collect personal information from children.

17. Complaints

If you believe your privacy has been breached, contact us using the details below.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

18. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on our website.

19. Contact Us

Australian Solar Association (ASA)

Website: solar.asn.au

Phone: +61720005558

You deal directly with ASA as your project coordinator

Your data is used only to deliver your solar project

You are not sold to random installers

Payments are handled securely through ASA

Installers are held accountable for delivery and warranty